At NexMart, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your data.

1. Information We Collect

• Personal identification information (name, email, phone number)
• Shipping and billing addresses
• Payment information (encrypted and never stored in plain text)
• Order history and preferences
• Device and browsing data for personalization

2. How We Use Your Information

• Processing and fulfilling your orders
• Sending order updates and delivery notifications
• Personalizing your shopping experience using AI
• Fraud detection and security monitoring
• Sending promotional offers (with your consent)

3. Data Security

We use industry-standard SSL/TLS encryption for all data transmission. Payment data is processed through PCI-DSS compliant gateways. We never store your CVV or full card numbers. Regular security audits ensure your data remains protected.

4. Your Rights

• Right to access your personal data
• Right to correct inaccurate data
• Right to delete your account and data
• Right to opt out of marketing communications
• Right to data portability

5. Contact Us

For privacy-related queries, contact our Data Protection Officer at privacy@nexmart.in or call +91 1800-123-4567.

By accessing and using NexMart, you agree to be bound by these Terms and Conditions. Please read them carefully before making any purchase.

1. Eligibility

You must be at least 18 years of age to use this platform and make purchases. By creating an account, you confirm that you meet this requirement.

2. Product Accuracy

We strive to ensure all product information, prices, and images are accurate. However, errors may occur. We reserve the right to cancel orders where pricing errors are found.

3. Payment Terms

• Payment must be made at the time of order placement
• We accept UPI, credit/debit cards, net banking, wallets, and COD
• COD is available for orders up to ₹10,000
• All prices are inclusive of applicable taxes

4. Intellectual Property

All content on NexMart including logos, images, and text is owned by NexMart Pvt. Ltd. Unauthorized reproduction is strictly prohibited.

5. Limitation of Liability

NexMart is not liable for any indirect, incidental, or consequential damages arising from your use of our platform.

How to Initiate a Return

• Go to My Orders and select the item you want to return
• Choose your reason for return and upload photos if required
• Schedule a pickup — our courier will collect within 48 hours
• Refund is processed within 5–7 business days

Refund Methods

• Original Payment Method: 5–7 business days
• NexMart Wallet: Instant refund (recommended)
• Bank Transfer: 3–5 business days

Non-Returnable Items

• Perishable goods and food items
• Intimate or sanitary goods
• Digital downloads and gift cards
• Customized or personalized products
• Items marked as "Final Sale"

Damaged or Wrong Items

If you received a damaged or incorrect product, contact us within 48 hours of delivery. We will arrange immediate replacement or full refund at no cost to you.